Privacy Policy

1. General Provisions

This Privacy Policy defines the procedure for processing and protecting personal data of users of the Rappelz Synergy game server (hereinafter referred to as the "Service"). By using our Service, you agree to the terms of this Privacy Policy. The Service Administration undertakes to maintain the confidentiality of personal data and ensure their security.

2. Information We Collect

When registering and using the Service, we collect the following information:

• Personal data: username (login), email address, password (stored in encrypted form)
• Game data: information about game characters, level, game balance, purchase and transaction history
• Financial data: information about payments, balance top-ups, transaction history (processed through secure payment systems)
• Technical data: IP address, browser type, operating system, page visit data, device information

3. Purposes of Personal Data Processing

We use the collected information exclusively for the following purposes: providing access to the game server and website functionality; processing payments and managing game balance; ensuring account security and preventing fraud; communicating with users regarding service and support; improving Service quality and developing new features; complying with legal requirements and resolving disputes.

4. Personal Data Protection

The Service Administration takes all necessary technical and organizational measures to protect personal data from unauthorized access, destruction, alteration, blocking, copying, distribution, and other unlawful actions. We use modern encryption methods, secure data transmission protocols (HTTPS), and regularly update security systems. Only authorized employees who are required to maintain confidentiality have access to personal data.

5. Disclosure to Third Parties

We do not sell, exchange, or transfer your personal data to third parties without your consent, except in the following cases: when transfer is necessary to provide services (e.g., to payment systems for processing payments); when required by law or by request of authorized government agencies; to protect the rights and security of the Service, users, or the public. When transferring data to third parties, we ensure their compliance with confidentiality requirements.

6. Use of Cookies

Our website uses cookies and similar technologies to improve user experience, analyze traffic, and personalize content. Cookies are small text files that are saved on your device. You can configure your browser to refuse cookies or notify you of their use. However, disabling cookies may limit the functionality of some sections of the website.

7. User Rights

You have the right at any time to: receive information about what personal data we process; request correction of inaccurate or incomplete data; request deletion of your personal data (provided there are no legal grounds for their storage); withdraw consent to the processing of personal data; receive a copy of your personal data in a structured format. To exercise these rights, contact the support service through the contact page.

8. Data Storage and Processing Periods

Personal data is stored for the period necessary to achieve the purposes of their processing, or for the period established by law. After the storage period expires, data is deleted or anonymized. Game data may be stored longer to ensure continuity of gameplay and account recovery.

9. Changes to Privacy Policy

The Service Administration reserves the right to make changes to this Privacy Policy. All changes take effect from the moment of their publication on this page. We recommend periodically reviewing this page to familiarize yourself with the current version of the Policy. Continued use of the Service after changes means your agreement with the new version of the Policy.